Privacy Policy

Effective Date: 6 December 2024

At Dragon Ginseng, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect
We collect personal information to process your orders, provide customer support, and send marketing communications. This may include your name, email address, phone number, billing and shipping addresses, and payment details (processed securely via third-party payment providers). We also collect information through cookies and analytics tools to track website usage and improve your shopping experience.

2. How We Use Your Information
The information we collect is used to process and fulfil your orders efficiently, provide effective customer support, send updates and promotions (you can opt-out at any time), and analyse website usage to enhance your experience.

3. Sharing Your Information
We may share your information with trusted third parties for payment processing, order delivery, analytics services, and advertising platforms to deliver targeted campaigns. We ensure that these third parties adhere to strict data privacy standards and use your data only for specified purposes.

4. Data Security
We use secure WordPress e-commerce infrastructure to protect your information, including SSL encryption for secure data transfers, secure servers with limited access, and regular updates to safeguard against breaches.

5. Your Rights
You have the right to access, update, or delete your personal information at any time. To exercise these rights, please write to us at support@dragonginseng.sg.

6. Compliance with Laws
Dragon Ginseng complies with Singapore’s Personal Data Protection Act (PDPA) to ensure your information is handled in accordance with local laws.

7. Children’s Privacy
Our website is not specifically intended for children under 13 years of age. We do not knowingly collect personal information from children without proper consent.

8. Marketing Communications
We may send you promotional emails about products, special offers, or other updates. You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us at support@dragonginseng.sg.

9. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the updated effective date. Please review it periodically to stay informed.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@dragonginseng.sg